Member Services Specialist (DC AND DB Pension Benefits)

Grow with us at CSS Pension Plan

At CSS Pension Plan, we’ve been supporting members’ financial futures since 1939. Today, we serve more than 57,000 members and 300+ employers across Canada, managing over $5 billion in assets across defined contribution and defined benefit plans.

But what matters most right now is where we’re going.

CSS is undergoing a meaningful digital evolution and service transformation — rethinking how we deliver member experiences, tools, and outcomes. We are building a more modern, connected, and responsive model of member support.

If you’re looking for work that combines purpose, complexity, and change — this is it.

Why this role exists

By joining the CSS Member Experience team as a Member Services Specialist, you will support members through key moments in their pension journey while contributing to a team that is actively evolving how service is delivered. This is an opportunity to be part of a modernizing experience model, where service, education, and digital capability are increasingly integrated.

This role is ideal for individuals who are energized by both delivering service today and helping shape how it's delivered in the future.

What you'll do

• Administer pension and benefit transactions such as transfers, withdrawals, death benefit payments, and banking changes
• Maintain member accounts and ensure compliance with CSS rules, policies, and relevant legislation
• Respond to member inquiries via phone, email, and other channels, providing clear guidance and support
• Support members with CSS technology, including myCSSPEN access and navigation
• Refer members to Retirement and Pension Advisors or other internal experts when needed
• Support year-end activities, such as T4A processing and reporting
• Maintain accurate data and documentation in both electronic and physical formats
• Contribute to compliance, reporting, and continuous improvement activities
• Provide support across the Specialist team, working within a collaborative model where responsibilities are shared and team members contribute across functions 

You'll also support employer-facing service activities as part of the broader Member Experience team.

Work as part of a collaborative Specialist model where team members contribute across all areas of service delivery, supported by CSS’ core Employee Values and Peak of Collaboration.

What you'll bring 

• Strong communication skills and an ability to explain technical information clearly
• Attention to detail and sound judgement
• Ability to work effectively in a structured, regulated environment
• Strong organizational and time management skills
• A commitment to delivering high-quality member service
• A post-secondary diploma (or greater) in finance, accounting, or administration

What will set you apart

• Experience in pension, benefits, or financial services administration

• Experience in customer or member service environments

• Ability to explain complex or technical information in a clear, simple way

• Pension Plan Administration Certificate (PPAC), or willingness to pursue

A combination of equivalent education, training and experience may be considered.

What to expect 

You'll participate in a structured onboarding program designed to build technical knowledge, systems understanding, and confidence in supporting members.

As CSS continues to evolve, this role will also evolve — including opportunities to contribute to improved processes, enhanced digital tools, and new ways of delivering member education and support.

This role is well-suited to individuals who are adaptable, curious, and motivated to grow alongside a changing service model.

What we offer

• A collaborative, diverse, and inclusive workplace culture

• A competitive salary and variable compensation program
• A comprehensive benefits package, including a personal spending account
• Participation in the CSS Pension Plan
• Flexible work-life balance options
• Paid flex time and volunteer time
• Opportunities for professional development and career growth
• A chance to make a real difference in the lives of those we serve

Note: This position will be an on-site position, working in and based out of our office in Saskatoon, SK. In limited circumstances, we may consider a remote or hybrid (Saskatchewan resident only) arrangement. 

About CSS 

CSS is a member‑owned pension and retirement services co-operative and pension plan serving employers and employees across Canada. Our top‑rated value propositions include retirement income options, affordability, 24/7 digital access, co‑operative governance, and complimentary advice from retirement and pension advisors. We are the second-largest defined contribution pension plan in Canada, offering both lifetime pensions (in-plan; unique to our pension plan) and flexible variable-benefit pensions.  

How to apply

Send your resume and cover letter (including salary expectations) to: 

CSS Pension Plan 

Attn: Manager, Member Experience 

Email: hr@csspension.com  

Competition closes: July 10, 2026

(The position may be filled sooner) 

Applicant information is collected and maintained pursuant to CSS’ Privacy Policy (please see website for more details). Criminal record checks will be completed on successful candidates. 

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.