Member Services Specialist (DC AND DB PENSION BENEFITS)

Grow with us at CSS Pension Plan

Founded in 1939 and headquartered in Saskatoon, Saskatchewan, the Co-operative Superannuation Society (CSS) administers one of Canada’s oldest and largest defined contribution pension plans. With $5 billion in assets, CSS serves 300+ employers and 57,000+ members - including 9,000 retirees (receiving lifetime and/or flexible pensions) across the co-operative and credit union sectors nationwide. CSS also proudly administers a defined benefit pension plan.

We’re proud to be a member-first, values-driven, and digitally evolving organization. Our national reach is matched by our local care, and our commitment to innovation is grounded in decades of trusted service.   

Your opportunity 

We’re looking for a passionate, purpose-driven individual to join our growing team. Whether you're an experienced professional or an emerging talent, CSS offers a place to build your career, make an impact, and grow with us.

Join the CSS Pension Plan and its Member Experience Department as a Member Services Specialist. In this challenging role, you will support our members’ journey by:

• Administer pension and benefit transactions such as transfers, withdrawals, death benefit payments, and banking changes
• Maintain member accounts and ensure compliance with CSS rules, policies, and relevant legislation
• Respond to member inquiries via phone, email, and other channels, providing clear guidance and support
• Assist members with CSS technology, including login support for myCSSPEN
• Refer members to Retirement and Pension Advisors or other internal experts when needed
• Support year-end functions such as T4A processing reporting
• Maintain accurate data and documentation in both electronic and physical formats
• Contribute to compliance testing, reporting, and continuous improvement initiatives
• Provide backup support to other Specialists and administrative roles
• Embody our “Peaks of Collaboration” - Respect, Commitment, and Communication - in everything you do.

Our specialists team provides services to both our employee and employer members. Alongside your exceptional work with our employee members, you will play a supporting role in our employer services programs.

The successful candidate will be a motivated and conscientious high performer who thrives in a busy environment, has a forward-thinking strategic mindset, can pivot between competing priorities and complex matters, and has a drive to build strong member relationships. You will bring a strong passion for delivering exceptional member experiences and an understanding of the value of the co-operative system and values.

What you bring 

In addition to valuing curiosity, collaboration, and confidence, and holding a Pension Plan Administration Certificate (or Retirement Plans Associate credential), you will bring: 

• Five or more years of experience in financial transactions or pension/benefit administration, with a focus on customer service and data quality
• A post-secondary diploma or certificate in business administration or office management
• Superior relationship management and interpersonal skills to effectively engage with members, identify their needs and deepen trust while providing customized and consultative support
• Excellent written and verbal communication skills with the ability to explain technical information to a wide variety of members and stakeholders and effectively resolve difficult situations with tact, diplomacy, and simplicity
• Demonstrated organizational and time management skills and productivity to support effective planning and delivery on member commitments, while balancing sustained progress towards the achievement of broader team and organizational goals
• Well-developed analytical skills to interpret and identify trends, issues, and emerging member requirements and effectively identify and mitigate risk
• Excellent information technology skills with proficiency using Microsoft Office tools, member information databases, workflow systems, and the ability to generate and analyze reports and information
• Strong understanding and belief in the value of the co-operative system
• Strong desire to continually learn and contribute to a culture of collaboration, teamwork and development

A combination of equivalent education, training and experience may be considered.

Why CSS?

We offer:

• A collaborative, diverse, and inclusive workplace culture
• A competitive salary and variable compensation program
• A comprehensive benefits package
• Participation in the CSS Pension Plan
• Flexible work-life balance options
• Paid flex time and volunteer time
• Opportunities for professional development and career growth
• A chance to make a real difference in the lives of those we serve

Note: This position will be an on-site position, working in and based out of our office in Saskatoon, SK. In limited circumstances, we may consider a remote or hybrid (Saskatchewan resident only) arrangement. 

How to apply:

Send your resume and cover letter (including salary expectations) to: 

CSS Pension Plan 

Attn: Manager, Member Experience 

Email: hr@csspension.com  

Competition closes: September 2, 2025 

(The position may be filled sooner) 

Applicant information is collected and maintained pursuant to CSS’ Privacy Policy (please see website for more information).  Background checks will be completed on successful candidates. 

We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.