In the event of a Canada Post service disruption, mail from the CSS Pension Plan may be delayed.
If you receive monthly pension payments as a cheque by mail
If you receive your monthly pension payment as a cheque by mail, you can update your account so that you receive your monthly pension payment deposited directly into your bank account.
Direct deposit is a secure and convenient way to receive your monthly pension payment.
To sign up for direct deposit, please complete the Direct Deposit of Variable Benefits/Monthly Pension form to forward your banking information to us.
If you are applying for retirement income benefits
If you’ve recently requested that a retirement income options or application package to be mailed to you, please contact us if you do not receive them and we will email them to you.
If you have recently mailed retirement application forms back to us and are concerned that they may not be delivered on time, please contact us and we will email you replacement forms that can be completed and returned to us by fax or email.
If you are requesting a Variable Benefit lump-sum payment
If you have a Variable Benefit Account and are requesting a Variable Benefit lump-sum payment, please email or fax your request.
If you are applying for transfer-out or withdrawal benefits
CSS will process transfer and withdrawal requests upon receipt of emailed or faxed documents. If you or your advisor have already mailed forms and they do not arrive, please email or fax copies.
Once all required forms are received, you have the option of delaying your request until mail service resumes or proceeding and using a courier to deliver your funds (at your cost). To advise of your preference, either you or your advisor should please contact us.
If you are updating information
CSS will process all information updates (beneficiary changes, direct deposit changes, marital status changes, contact information updates) upon receipt of emailed or faxed documents. If you have already mailed documents and they do not arrive, please email or fax copies.
In the case of beneficiary changes for persons living in the territories, we will process the received documents, pending receipt of the originals.
If you have other questions regarding a potential Canada Post service disruption, please contact us.
Information for employers regarding a potential Canada Post service disruption is posted here.