In an effort to continually improve the services offered to our members, the CSS Pension Plan is collaborating with our contracted internal auditor, Deloitte, to carry out a phone survey.  

In the coming days and weeks, you may receive a phone call from Deloitte's representatives. This survey will cover a range of topics, such as your satisfaction with CSS’ call services, the quality of service provided by our customer service representatives to resolve any issues or concerns, personalized solutions offered, and your overall experience with CSS.  

This survey will help us gather valuable feedback and insights from our members, enabling us to make informed decisions that best serve your retirement planning needs. 

If you have any questions about the survey, please do not hesitate to contact us.