The CSS Pension Plan conducted a survey with active employee members, retirees, and inactive members* of the Plan from December 11 to December 20, 2024. The survey focused on key areas such as the Plan’s reputation, unique value, communication and information accessibility.
We received a total of 3,166 responses, representing an 8% response rate. The survey was distributed directly to members via email.
The findings indicate that the Plan continues to have a strong reputation through the eyes of members, specifically retired members. Members also value the Plan’s status as a low-cost provider, in-plan retirement income options and 24/7 online access to account information.
These survey results build upon a baseline established in the 2022 member survey, allowing for a meaningful comparison of key metrics. The overall results show there is little change in the perceptions members have about the Plan's reputation in the last two years.
About 65% of respondents said they are either "very confident" or "somewhat confident" that they will achieve financial security in retirement - a 14% increase from our 2022 survey responses.
In addition to the 2024 member survey, the CSS Pension Plan also conducted a retirement income planning survey between October 9 to 18, 2024. We received a total of 3,687 responses from accumulating members ages 20-45 (809 responses), pre-retired members ages 45-74 (1,706 responses) and retired members ages 45+ (1,172). The survey gathered insights from members about their retirement planning needs and preferences, which will help the Plan understand key drivers of member behaviours such as starting a retirement plan, using digital tools and
seeking financial advice.
*Inactive member – a member of the CSS Pension Plan who holds funds in a CSS Pension Plan account but no longer works for a participating employer or makes pension contributions.
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